Who are 'Isle of Man Energy'?
'Isle of Man Energy' is the trading name of 'Manx Gas Limited'.
'Isle of Man Energy' is the trading name of 'Manx Gas Limited'.
We don't know. We have yet to hear of a single customer that was correctly informed of the trading name change, but are happy to be corrected if there was any.
Either a vast number of customers were not adequated informed, or it was all of them. We are trying to determine whether there was any form of formal communication with customers directly, or whether they felt it adequate to simply make a public statement on their phone line.
Technically yes, but it also depends on whether it could be considered deceptive in lieu of their billing discrepancies. You can read more below:
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It seems like it was a series of unfortunate events rather than a direct correlation.
It seems evident there was some form of software change in the period of the transition and ever since, customers seem to be getting multiple bills issues, inaccurate statements and even lost payments.
Please get in touch if you have any other enquiries, feedback or would just like to let us know of anything that might help others in the Isle of Man deal with issues they may be having with Manx Gas.
If you have a detailed story and would prefer to discuss it over the phone, please leave your number and someone will try and call you back as soon as we can.